Refund Policy

Last updated: May 2026

At Another Matcha, we want you to be happy with your order. If there is an issue with your purchase, please contact us and we will do our best to help.
Food & Consumable Products

Due to the nature of food and consumable products, we are unable to accept returns or offer refunds on opened items, unless the product arrives damaged, defective, or incorrect.

This policy is in place for hygiene and safety reasons.
Damaged, Incorrect, or Faulty Orders

If your order arrives damaged, incorrect, or faulty, please contact us within 48 hours of delivery with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging

Once reviewed, we may offer:

  • A replacement
  • Store credit
  • A refund where appropriate
Returns

If a return is approved, items must be:

  • Unopened
  • Unused
  • In their original condition and packaging

Customers are responsible for return shipping costs unless the item was incorrect or damaged upon arrival.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.
Non-Refundable Items

We cannot accept returns or refunds for:

  • Opened matcha products
  • Used items
  • Gift cards
  • Sale or discounted items
  • Orders delayed due to customs or shipping carriers
Refund Processing

Approved refunds will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.
Cancellations

If you need to cancel or amend your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may not be able to make changes or cancellations.