Privacy Policy

Last updated: May 2026

At Another Matcha, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, and protect your information when you visit our website, place an order, subscribe to our emails, or contact us.

1. Information We Collect

When you use our website, we may collect the following information:

Name
Email address
Shipping and billing address
Phone number
Payment information
Order history
Website usage data (such as browser type, device information, and pages visited)

Payment details are processed securely through trusted third-party payment providers. We do not store your full card details.

2. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate about your order
Respond to enquiries and customer support requests
Improve our website and services
Send occasional updates, launches, or newsletters (only if you opt in)
Prevent fraudulent activity and maintain website security

3. Marketing Emails

If you subscribe to our newsletter, we may occasionally send you emails about new products, restocks, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly.

4. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share limited information with trusted third parties only where necessary to operate our business, including:

Payment providers
Shipping and fulfilment partners
Website and ecommerce providers (such as Shopify)
Email marketing platforms

These providers only receive the information necessary to perform their services.

5. Cookies

Our website uses cookies to improve your browsing experience and understand how visitors use our site.

Cookies may help us:

Remember your preferences
Improve website functionality
Analyse website traffic and performance

You can disable cookies through your browser settings if preferred.

6. Data Retention

We retain your information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes, and support our business operations.

7. Your Rights

Under UK data protection law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your data
Withdraw consent to marketing communications
Request a copy of your personal data

To make a request, please contact us.

8. Third-Party Services

Our website may contain links to external websites or services. We are not responsible for the privacy practices of third-party websites.

9. Security

We take reasonable measures to protect your personal information and keep it secure. However, no method of online transmission or electronic storage is completely secure.