Get in Touch
We’d love to hear from you.
Whether you have a question about your order, need help preparing your matcha, are interested in becoming a stockist, would like to discuss a collaboration, or simply want to say hello, please get in touch.
We aim to respond to all enquiries within 2–3 working days.
Before contacting us, you may find the answer you're looking for in our Frequently Asked Questions below.
FAQ's
Questions about our matcha, shipping, subscriptions, or preparation? You'll find the answers to our most frequently asked questions below.
If you can't find what you're looking for, we'd love to hear from you.
Product Questions
Where is your matcha from?
Our ceremonial grade matcha is sourced from Kyoto, Japan, a region known for producing some of the highest quality matcha in the world.
What grade is the matcha?
We use ceremonial grade matcha made from handpicked tencha leaves and traditionally stone-ground into a fine powder.
What does ceremonial grade mean?
Ceremonial grade matcha is the highest quality matcha, designed to be enjoyed on its own with water. It has a smooth, vibrant flavour with natural sweetness and gentle umami.
Is your matcha organic?
Our matcha is grown using organic farming practices and is certified organic in Japan.
IS YOUR MATCHA TESTED FOR HEAVY METALS?
Yes. Our matcha is tested for heavy metals, pesticides, and microbiological contaminants to ensure it meets strict Japanese food safety standards. Lead and arsenic were not detected, and the matcha complies with Japanese food safety regulations.
WHAT DOES YOUR MATCHA TASTE LIKE?
Our matcha has a smooth, full-bodied flavour with a pleasant balance of natural sweetness, gentle bitterness, and umami. It is slightly stronger in character than some matchas, giving it a rich, satisfying taste whether enjoyed traditionally or as a latte.
We love drinking it on its own, where its complexity can really shine, but it also pairs beautifully with milk. Unlike some lighter matchas, the flavour still comes through in lattes and works well alongside ingredients such as vanilla, honey, or your preferred sweetener.
How should I store my matcha?
Store your matcha in a cool, dry place away from heat, moisture, and direct sunlight. Reseal tightly after use to keep it fresh.
How long does matcha stay fresh?
For the best flavour and colour, we recommend enjoying your matcha within 1–2 months after opening.
What’s the difference between the tin and refill pouch?
Both contain the same ceremonial grade matcha. The tin is designed for first-time purchase and long-term storage, while the pouch is a refill option to reduce packaging waste.
Do I need a bamboo whisk?
A bamboo whisk (chasen) is recommended for the smoothest texture, but you can also use a handheld frother or shaker bottle.
Does matcha contain caffeine?
Yes. Matcha naturally contains caffeine, but many people find the energy feels calmer and more balanced compared to coffee.
Are your products vegan?
Yes — our matcha is 100% pure stone-ground green tea with no additives or sweeteners.
How many servings are in a 30g tin?
Depending on preparation style, each 30g tin contains approximately 10–15 servings.
Can I use matcha in baking or smoothies?
Yes. While our matcha is ceremonial grade and beautiful on its own, it can also be used in lattes, smoothies, desserts, and baking.
WHY IS MATCHA EXPENSIVE?
Matcha is one of the most labour-intensive teas in the world.
Several weeks before harvest, the tea plants are carefully shaded to increase chlorophyll and amino acid content. Only the youngest leaves are selected, harvested, steamed, dried, and processed into tencha before being slowly stone-ground into an ultra-fine powder.
Traditional stone mills can take up to an hour to produce just 30–40 grams of matcha. Combined with the skill, care, and time required throughout cultivation and production, this is what makes high-quality matcha so special.
WHY IS MY MATCHA CLUMPING?
Matcha naturally absorbs moisture from the air, which can sometimes cause small clumps to form.
This is completely normal and does not affect quality. For the smoothest cup, we recommend sifting your matcha before whisking or breaking up any small clumps with your whisk as you prepare it.
Storing your matcha in a cool, dry place and keeping the container tightly sealed will help minimise clumping.
CAN I USE HOT WATER WITH MATCHA?
Yes, but water that is too hot can make matcha taste bitter and reduce some of its delicate flavours.
We recommend using water around 60–80°C, depending on how you enjoy it. For a smoother, sweeter cup, use cooler water. For a stronger flavour, use slightly hotter water.
Avoid pouring boiling water directly onto matcha.
IS THE TIN REUSABLE?
Yes. Our signature tin is designed to be reused long after your first tin of matcha is finished.
Shipping Questions
HOW MUCH DOES SHIPPING COST?
Standard UK shipping is £3.99 per order.
DO YOU OFFER FREE SHIPPING?
Not at this time.
Do you ship internationally?
We currently only ship within the UK.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Orders are usually processed within 2–4 working days.
UK delivery typically takes:
- Standard shipping: 2–5 working days
You’ll receive a confirmation email with tracking information once your order has been dispatched.
HOW CAN I TRACK MY ORDER?
We currently do not offer tracked shipping. Once your order has been dispatched, you will receive a shipping confirmation email.
Subscription Questions
HOW DO MATCHA SUBSCRIPTIONS WORK?
Choose between monthly delivery or delivery every two months and we'll automatically send your matcha straight to your door.
Subscriptions are a simple way to ensure you never run out of matcha while enjoying a small saving compared to one-off purchases.
CAN I CANCEL OR PAUSE MY SUBSCRIPTION?
Yes. You can cancel or pause your subscription at any time through your customer account.
CAN I CHANGE MY DELIVERY FREQUENCY?
Yes. You can switch between monthly and every-two-month deliveries through your customer portal at any time.
WHEN WILL I BE CHARGED FOR MY SUBSCRIPTION?
Your first payment is taken when you place your order. Future subscription payments are automatically charged according to your chosen delivery schedule.
For full details, please see our Subscription Policy.
DO SUBSCRIPTIONS INCLUDE FREE SHIPPING?
No. Standard shipping charges apply to subscription orders.
DO SUBSCRIBERS RECEIVE ANY BENEFITS?
Yes. Subscribers receive a discount on every order:
• Monthly subscriptions save £1.50 per pouch
• Every-two-month subscriptions save £1.00 per pouch
Gift Card Questions
HOW DO GIFT CARDS WORK?
Our gift cards are delivered digitally by email and contain a unique code that can be used at checkout.
No physical card is sent, making them ideal for last-minute gifts.
DO GIFT CARDS EXPIRE?
No. Our gift cards do not expire.
CAN I SEND A GIFT CARD DIRECTLY TO SOMEONE ELSE?
Yes. Before adding the gift card to your cart, simply select the option to send it directly to the recipient.
CAN A GIFT CARD BE USED ON SUBSCRIPTIONS?
No. Gift cards can only be used on one-time purchases and cannot currently be applied to subscription orders.
CAN A GIFT CARD BE USED TO PURCHASE ANY PRODUCT?
Yes. Gift cards can be used on any physical product available on our website.
Wholesale & Stockist Questions
DO YOU OFFER WHOLESALE?
Yes. We offer wholesale opportunities for cafés, retailers, and other businesses interested in stocking Another Matcha.
HOW CAN I BECOME A STOCKIST?
We would love to hear from you. Please contact us at hello@anothermatcha.co.uk or through the contact form on our website.
DO YOU SUPPLY CAFÉS AND HOSPITALITY BUSINESSES?
Yes. We work with cafés, restaurants, hospitality businesses, and other trade customers.
WHERE CAN I FIND ANOTHER MATCHA IN PERSON?
Our products are currently available exclusively at Another Bowl in Ipswich.
The matcha served in the café is Another Matcha, and our tins and refill pouches are also available to purchase in-store.
About Another Matcha
WHO IS BEHIND ANOTHER MATCHA?
Another Matcha was founded by twin sisters with a shared love of matcha and simple, thoughtful living.
One of us spent six years living in the countryside of Japan, where matcha and green tea became part of everyday life. The other discovered matcha through travel, creativity, and a love of food, hospitality, and bringing people together.
Together, we created Another Matcha to share the quality, care, and enjoyment that first made us fall in love with it.
WHY DID YOU START ANOTHER MATCHA?
Another Matcha was founded by twin sisters who discovered matcha through different paths.
One of us spent six years living in the countryside of Japan, immersed in everyday life, farming, and traditional ways of living. The other discovered matcha through travel, creativity, and a love of thoughtful moments shared over food and drink.
Although our journeys were different, we found ourselves drawn to the same thing. Matcha was rarely just one cup. It often became another conversation, another catch-up, another reason to slow down and spend time together.
That feeling stayed with us and eventually became the foundation for Another Matcha.
Today, Another Matcha is our way of sharing that experience with others.
WHY THE NAME "ANOTHER MATCHA"?
The name began as a simple observation. Whenever there was matcha, there was usually the desire for another one.
Another cup. Another conversation. Another slow morning. Another moment shared with friends.
The best things are often the ones we come back to.
While trends come and go, matcha has been enjoyed for centuries. We created Another Matcha with the same intention, not as something to try once, but as something worth returning to.
A matcha you'll want another of.